Shipping policy

Shipping and Delivery

OWKAR offers free standard shipping on eligible orders.

Delivery estimates begin after your order has been processed and handed to the shipping carrier. Delivery times may vary depending on your location, carrier delays, weather conditions, public holidays, or other circumstances outside our reasonable control.

Order Processing

Orders are typically processed within three business days, excluding weekends and public holidays.

After your order ships, tracking information will be sent to the email address used during checkout. Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.

Order Tracking

Once your order has shipped, you will receive an email with your tracking number and delivery details. You can use this information to follow your package and check its estimated delivery progress.

If you do not receive tracking information after the processing period, please contact us at support@owkar.com.

Order Cancellations

Order processing begins shortly after your purchase is submitted. For this reason, we cannot guarantee that an order can be changed or canceled after it has been placed.

If you need to request a cancellation, contact our support team as soon as possible. If your order has already been processed or shipped, cancellation may no longer be available.

Delivery Delays

Carrier delays may occasionally affect estimated delivery times. These delays may be caused by weather, holidays, high shipping volumes, transportation disruptions, or other circumstances outside OWKAR’s control.

If your package is delayed after shipment, please check your tracking information or contact the shipping carrier for the latest update. If the delay is related to order processing on our end, contact support@owkar.com for assistance.

Lost Orders

If your tracking information shows no movement for an extended period or indicates that your package may have been lost in transit, please contact the shipping carrier for the latest status.

You may also contact OWKAR at support@owkar.com with your order number and tracking information. Our support team will review the situation and help you determine the appropriate next steps.

Damaged Orders

If your order arrives damaged, contact us as soon as possible at support@owkar.com.

Our support team will review the information and assist you with the appropriate next steps, including a carrier claim when applicable.

Returns

Product returns are handled in accordance with the OWKAR Return Policy. Please review our Return Policy for information about eligibility, return timeframes, product conditions, and how to submit a return request.

Contact Us

If you have questions about shipping, order processing, tracking, delayed delivery, or a damaged or lost package, please contact support@owkar.com.